Ainfluencer’s Terms of Service

Subscriptions, Wallet Funds, Cancellation and Refunds

Last updated: 1 June 2026. This article governs all paid access to the Ainfluencer Platform, including subscriptions, automatic renewal, Wallet funds and non-refundable paid features. Please read it before purchasing.

1. Definitions

For the purposes of this article, the following terms have the meanings set out below. Capitalized terms not defined here have the meanings given to them elsewhere in these Terms of Service.

“Account” means a registered Ainfluencer user account, whether a Brand Account, Influencer Account, Affiliate Account, Agency Account or Seller Account.
“Billing Period” means the recurring interval (monthly, quarterly, annual or as otherwise stated at checkout) for which Subscription Fees are charged in advance.
“Brand User” means any Account used to discover, contact, evaluate, hire, compensate or manage influencers, affiliates or creators.
“Consumable Feature” means any Paid Feature that is delivered, performed or consumed immediately upon activation and that cannot be returned, reversed, un-delivered or restocked, including without limitation Reveals, Analytics Unlocks and Chat Unlocks as defined below.
“Chat Unlock” means the activation of a direct messaging, conversation or inbox thread between a Brand User and an influencer, affiliate or creator on the Platform.
“Analytics Unlock” means access to any audience, engagement, demographic, authenticity, historical performance, pricing benchmark or comparable data set relating to an influencer, affiliate, creator or account.
“Escrow Funds” means amounts you allocate to a specific Offer, Collab, campaign, product-seeding shipment or affiliate payout, which are held by Ainfluencer or its payment partners pending completion of the relevant obligations. Escrow Funds are not Wallet Funds and are governed by the escrow, payments and dispute articles of these Terms.
“Paid Feature” means any feature, service, credit, unlock, report, seat, integration or entitlement made available in exchange for a Subscription Fee, a Wallet Funds debit, or a one-time charge.
“Platform” means ainfluencer.com, app.ainfluencer.com, seller.ainfluencer.com, the Ainfluencer mobile applications, Chrome extensions, APIs and any related Ainfluencer property.
“Reveal” means the disclosure to a Brand User of identifying, contact or profile information relating to an influencer, affiliate or creator that was not otherwise visible to that Brand User, including handle, profile URL, contact route, verification status, linked accounts or equivalent identifying data.
“Subscription” means a recurring paid plan providing access to the Platform or to Paid Features for successive Billing Periods.
“Subscription Fees” means the recurring amounts payable for a Subscription, exclusive of Taxes.
“Taxes” means any sales tax, value added tax, goods and services tax, harmonized sales tax, digital services tax, withholding tax or similar governmental charge.
“Wallet” means the prepaid, stored-value balance associated with an Account and used to pay for Consumable Features and other Paid Features.
“Wallet Funds” means amounts credited to a Wallet, whether by payment, promotion, bonus, adjustment or refund credit.

2. No Perpetual Free Access

2.1 No free-forever entitlement. Ainfluencer does not grant, and has never granted, any right to use the Platform free of charge in perpetuity. No plan, tier, feature or entitlement is offered on a permanent, irrevocable or lifetime free basis.

2.2 Superseding effect. Any statement, representation, marketing claim, app-store listing, help-center article, support message, social media post, review reply, sales communication or prior version of these Terms suggesting that Ainfluencer is “free forever,” “100% free,” “always free,” “free for life,” “permanently free,” or words to similar effect is hereby expressly superseded, withdrawn and of no force or effect. No such statement creates a contractual right, a licence, an estoppel or a legitimate expectation of continued free access.

2.3 Tier composition may change. Ainfluencer may at any time and in its sole discretion introduce, modify, meter, rate-limit, restrict, re-tier, price, suspend or discontinue any plan or feature, including moving a feature from a free tier to a paid tier or from a paid tier to a Consumable Feature payable from Wallet Funds.

2.4 Notice of material reduction. Where Ainfluencer materially reduces the functionality available on a free tier that you are actively using, Ainfluencer will use commercially reasonable efforts to give at least thirty (30) days’ prior notice by email or in-product notification. Your sole and exclusive remedy in respect of any such change is to discontinue use of the Platform.

2.5 No compensation. Ainfluencer is not liable to any user for any loss, cost, expense or lost opportunity arising from the modification, metering, restriction or discontinuation of any free tier or free feature.

3. Subscriptions and Authorization to Charge

3.1 Plan and price. The plan, Billing Period, currency and price applicable to your Subscription are those presented to you on the checkout, upgrade or order screen at the time you complete your purchase, or as set out in a signed order form, insertion order, statement of work or service agreement between you and Ainfluencer. Those terms are incorporated into these Terms by reference.

3.2 Payment authorization. By purchasing a Subscription, adding Wallet Funds, enabling auto-reload, or activating any Paid Feature, you expressly authorize Ainfluencer and its third-party payment processors to charge your designated payment method for all amounts due, including Subscription Fees, renewal charges, Wallet top-ups, one-time charges, Consumable Feature charges, applicable Taxes, and any fees, penalties or recovery costs permitted under these Terms.

3.3 Continuous payment authority. Your authorization under clause 3.2 is a continuing authority. It remains valid and in force for successive Billing Periods and for all subsequent charges until your Subscription is cancelled in accordance with Article 6 and all outstanding amounts have been settled in full.

3.4 Accurate and current payment details. You are solely responsible for maintaining a valid, current and adequately funded payment method on your Account, and for updating card numbers, expiry dates, billing addresses and any other payment details. You authorize Ainfluencer and its processors to use card-updater or account-updater services provided by card networks and issuers to obtain updated payment credentials automatically.

3.5 Failed payments. If a charge is declined, reversed, charged back or otherwise fails, Ainfluencer may: (a) retry the charge at intervals of its choosing for up to thirty (30) days; (b) attempt the charge against any other payment method on file; (c) debit unspent Wallet Funds to satisfy the outstanding amount; (d) suspend, downgrade or restrict your Account and any Paid Features; (e) suspend or withhold any pending payout; and (f) recover the outstanding amount together with reasonable collection costs, bank fees and interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law. Suspension does not relieve you of the obligation to pay amounts accrued.

3.6 Currency. Unless expressly stated otherwise at checkout, all amounts are stated and payable in United States Dollars (USD). You are responsible for any foreign exchange conversion, cross-border, or issuer fees applied by your bank or card issuer, which Ainfluencer does not receive and cannot refund.

3.7 Taxes. All fees are exclusive of Taxes. You are responsible for all Taxes arising from your purchase other than taxes on Ainfluencer’s net income. Where Ainfluencer is required to collect Taxes, they will be added to the amount charged. Where you are required to withhold any amount, the sum payable will be increased so that Ainfluencer receives the full amount it would have received absent the withholding.

3.8 Invoices and billing records. Invoices, receipts and transaction records are made available in your Account. You must notify Ainfluencer in writing of any disputed invoice item within thirty (30) days of the invoice date; failing that, the invoice is deemed accepted and final.

4. Automatic Renewal

4.1 Renewal is automatic. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY. At the end of each Billing Period, your Subscription will renew for a further Billing Period of the same length, and your payment method will be charged the then-current price for your plan, unless and until you cancel in accordance with Article 6.

4.2 Timing of renewal charge. The renewal charge is initiated on or around the renewal date. Depending on your issuer, the charge may appear as a pending authorization before it settles.

4.3 Renewal reminders. Where required by applicable law, and in any event for Subscriptions with a Billing Period of six (6) months or longer, Ainfluencer will send a renewal reminder to the email address on your Account at least [15–45 — confirm to match the strictest jurisdiction you sell into] days before the renewal date, stating the renewal date, the amount to be charged and how to cancel.

4.4 Consent acknowledgement. By completing checkout you acknowledge that you have been clearly and conspicuously informed of the automatic renewal terms, the recurring charge amount, the renewal frequency, the cancellation method and the deadline for cancelling, and you affirmatively consent to those terms.

5. Price Changes

5.1 Right to change pricing. Ainfluencer may change Subscription Fees, Consumable Feature pricing, Wallet top-up minimums, service fees and commission rates at any time.

5.2 Notice. A change to the Subscription Fee applicable to your existing plan takes effect at your next renewal and will be notified to you at least thirty (30) days before that renewal date.

5.3 Your remedy. If you do not accept a price change, your sole and exclusive remedy is to cancel your Subscription before the renewal date in accordance with Article 6. Continuing to use the Platform after the effective date constitutes acceptance of the new pricing.

5.4 Consumable Feature pricing. Pricing for Consumable Features is dynamic and is the price displayed in-product at the moment you confirm the action. No prior notice is required for changes to Consumable Feature pricing, and no historical price is guaranteed or grandfathered.

5.5 Promotional pricing. Discounted, introductory, negotiated, coupon, partner or promotional pricing applies only for the stated period. Unless expressly agreed in writing, the Subscription renews at the then-current standard rate at the end of the promotional period.

6. Cancellation

6.1 How to cancel. You may cancel your Subscription at any time by: (a) using the self-service cancellation control in your Account under Settings → Billing → Manage Subscription; or (b) submitting a written cancellation request through the Ainfluencer Contact Us form at https://ainfluencer.com/contact-us/, which is the designated channel for billing notices and routes directly to Ainfluencer Support; or (c) where the form is unavailable, sending a written cancellation request from the email address registered to the Account to [email protected]. Your request must state that you are cancelling, and must include the email address registered to the Account. Requests sent through any other channel, including live chat, social media, WhatsApp, telephone, in-app messages to influencers, or messages to individual staff members, do not constitute valid notice of cancellation.

6.2 Cancellation deadline. To avoid being charged for the next Billing Period, your cancellation must be completed and recorded by Ainfluencer no later than twenty-four (24) hours before the renewal date. A cancellation submitted after that deadline takes effect at the end of the following Billing Period, and the charge already initiated for the current renewal stands and is not refundable.

6.3 Effect of cancellation. Cancellation stops future renewals. It does not terminate the current Billing Period. You retain access to your paid entitlements until the end of the Billing Period already paid for, after which your Account is downgraded to the then-available free tier (if any) or closed.

6.4 No partial-period refunds. No refund, credit, pro-rata rebate or Wallet credit is given for the unused remainder of a Billing Period, for unused seats, for unused allowances, or for any period during which you chose not to use the Platform.

6.5 Downgrades. A downgrade to a lower-priced plan takes effect at the next renewal. Downgrading mid-period does not generate a refund or credit for the difference, and may cause immediate or scheduled loss of data, seats, campaigns, saved lists, historical analytics or integrations that exceed the lower plan’s limits.

6.6 Cancellation is not account closure and is not a Wallet refund. Cancelling a Subscription does not close your Account, does not delete your data, does not refund Wallet Funds, does not reverse any Consumable Feature already delivered, and does not release Escrow Funds. Each of those is a separate action governed by its own provisions of these Terms.

6.7 Purchases made through app stores. If you purchased your Subscription through the Apple App Store or Google Play, you must cancel through that store’s subscription management settings. Ainfluencer cannot cancel, modify or refund a store-billed subscription, and deleting the app does not cancel it. Refunds for store-billed purchases are governed exclusively by that store’s policies.

6.8 Confirmation. A cancellation is effective only when Ainfluencer issues a cancellation confirmation. Retain that confirmation; it is the controlling record in any billing dispute.

6.9 Cancellation by Ainfluencer. Ainfluencer may cancel, suspend or decline to renew any Subscription on thirty (30) days’ notice for convenience, or immediately for breach of these Terms, suspected fraud, chargeback activity, abuse of the Platform, scraping, circumvention of Reveal or Chat Unlock charges, or where required by law or by a payment partner. Where Ainfluencer cancels for convenience, it will refund the unused portion of the current Billing Period on a pro-rata basis. Where Ainfluencer cancels for breach, no refund is due and Article 13 applies.

7. Free Trials and Promotional Access

7.1 Eligibility. Free trials and promotional access are offered at Ainfluencer’s discretion, are limited to one per person, business entity, domain, device and payment method, and are not available to any party that has previously held a trial, a paid Subscription, or a suspended Account.

7.2 Automatic conversion. UNLESS YOU CANCEL BEFORE THE TRIAL PERIOD ENDS, YOUR TRIAL CONVERTS AUTOMATICALLY INTO A PAID SUBSCRIPTION AND YOUR PAYMENT METHOD WILL BE CHARGED the then-current price for the plan, on the Billing Period stated at signup, without further notice.

7.3 Payment method required. Ainfluencer may require a valid payment method to start a trial and may place a temporary authorization hold on it for verification.

7.4 No refund on conversion. Failure to cancel before the trial ends is not a ground for refund. Non-use of the trial is not a ground for refund.

7.5 Abuse. Ainfluencer may terminate trials, revoke promotional credits and forfeit associated balances where it reasonably determines that trial terms have been circumvented, including through multiple accounts, disposable emails, virtual cards or identity misrepresentation.

8. Refund Policy — Subscriptions and One-Time Charges

8.1 General rule: all fees are non-refundable. Except as expressly set out in clause 8.3 or as required by non-excludable applicable law under clause 8.7, ALL FEES PAID TO AINFLUENCER ARE FINAL AND NON-REFUNDABLE. This applies to Subscription Fees, renewal charges, setup fees, onboarding fees, seat fees, add-on fees, integration fees, managed service fees, minimum commitment fees, one-time charges, and all Wallet Funds debits.

8.2 Non-grounds for refund. Without limiting clause 8.1, the following are expressly not grounds for any refund, credit, rebate or Wallet credit:

you did not use, or under-used, the Platform or any Paid Feature during a Billing Period;
you forgot to cancel, did not see a renewal notice, or a renewal notice was routed to spam;
you or your team stopped running campaigns, changed strategy, paused operations or changed vendors;
an influencer, affiliate or creator did not reply, declined, under-delivered, delivered late, or produced content you did not like;
a campaign, collab, seeding programme or affiliate arrangement did not generate the sales, reach, engagement, conversions or return on investment you expected;
you were dissatisfied with the volume, quality, responsiveness or relevance of search results, matches or recommendations;
you already possessed, or subsequently obtained elsewhere, information you paid to access on the Platform;
a third-party platform (including Instagram, TikTok, YouTube, Amazon, Shopify, Stripe or PayPal) changed its API, terms, availability or policies in a way that affected functionality;
you were unable to use the Platform because of your own connectivity, device, browser, firewall, corporate policy or account security issue;
a member of your team, agency, contractor or any person with access to your Account incurred charges you did not personally authorize;
you changed your mind, or a competing product was later preferred.

8.3 Limited discretionary exceptions. Ainfluencer may, at its sole discretion and without setting a precedent, issue a refund where you demonstrate to its reasonable satisfaction that:

(a) Duplicate charge — the same Subscription Fee or one-time charge was taken more than once for the same Billing Period as a result of a processing error;
(b) Verified billing error — you were charged an amount materially different from the price presented at checkout, as a result of an Ainfluencer error;
(c) Charge after valid cancellation — you were charged for a Billing Period beginning after a cancellation that was validly submitted and confirmed under Article 6;
(d) Sustained total outage — the Platform was wholly unavailable to all users for [72] or more consecutive hours within a Billing Period, in which case the remedy is a pro-rata service credit applied to the following Billing Period rather than a cash refund, except where a cash refund is required by law.

8.4 How to request. All refund requests must be submitted in writing through the Ainfluencer Contact Us form at https://ainfluencer.com/contact-us/, or, where that form is unavailable, from the email address registered to the Account to [email protected]. The request must be submitted within thirty (30) days of the charge and must include the email address registered to the Account, the transaction identifier, the date and amount of the charge, the ground relied on under clause 8.3, and supporting evidence. Requests submitted after thirty (30) days, submitted through live chat, social media, WhatsApp, telephone or any other unofficial channel, or unaccompanied by evidence, will not be considered. Ainfluencer will acknowledge within five (5) business days and determine the request within fifteen (15) business days.

8.5 Form and timing of refunds. Approved refunds are issued to the original payment method only. Ainfluencer will not issue refunds by cheque, wire, cryptocurrency, gift card, or to any third-party account. Processing typically takes five (5) to ten (10) business days after approval, and posting to your statement is controlled by your issuer. Approved refunds are net of any Wallet Funds already consumed, any Consumable Feature already delivered, any payment processing fees that are non-recoverable by Ainfluencer, any foreign exchange loss, and any amounts you owe Ainfluencer.

8.6 Refunds do not reverse consumption. A refund of a Subscription Fee does not reverse, credit or refund any Consumable Feature already delivered or any Wallet Funds already spent, which remain governed by Article 10.

8.7 Statutory rights. Nothing in this Article excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot lawfully be excluded under the consumer protection laws applicable to you. Where such a right applies, these terms apply to the maximum extent permitted alongside it. Clause 15 sets out specific jurisdictional provisions.

9. The Wallet

9.1 Nature of the Wallet. The Wallet is a prepaid, stored-value balance denominated in USD and usable solely to pay for Paid Features on the Platform. The Wallet is not a bank account, deposit account, e-money account, payment instrument, investment or escrow account. Wallet Funds bear no interest, are not insured or guaranteed by any deposit insurance scheme, and have no cash value outside the Platform.

9.2 Funding. You may add Wallet Funds by the methods and in the minimum increments made available in-product. Ainfluencer may impose minimum top-up amounts, maximum balances, velocity limits and verification requirements, and may decline or reverse any top-up for risk, fraud, sanctions or compliance reasons.

9.3 Auto-reload. If you enable automatic Wallet reload, you authorize Ainfluencer to charge your payment method the selected amount whenever your balance falls below your selected threshold, on a recurring basis, until you disable auto-reload in your Account settings. Each auto-reload charge is a separate purchase subject to this Article.

9.4 Non-transferable. Wallet Funds are personal to the Account. They may not be sold, assigned, gifted, pooled, transferred between Accounts, or redeemed for cash, except where Ainfluencer expressly enables a transfer feature for agency or multi-brand structures.

9.5 Wallet Funds are not Escrow Funds. Wallet Funds and Escrow Funds are separate balances with separate rules. Amounts allocated to a specific Offer or Collab as Escrow Funds are governed by the escrow and dispute provisions of these Terms and are returnable only in accordance with those provisions. Nothing in this Article affects Escrow Funds.

9.6 Records. A ledger of Wallet top-ups, debits and adjustments is available in your Account. You must raise any discrepancy within thirty (30) days of the entry, after which the ledger is deemed accurate and final.

9.7 Wallet top-ups are final. EVERY WALLET TOP-UP IS FINAL AND NON-REFUNDABLE AT THE POINT OF PURCHASE. Unspent Wallet Funds may not be refunded, withdrawn, redeemed for cash, converted, transferred or returned to your payment method under any circumstances, and are usable solely to pay for Paid Features on the Platform. By adding Wallet Funds you expressly acknowledge and accept that you are purchasing a non-refundable, non-withdrawable prepaid balance and that the amount paid will not be returned to you, whether or not you subsequently use it.

9.8 No withdrawal mechanism. The Platform does not provide, and Ainfluencer is under no obligation to provide, any facility for withdrawing Wallet Funds to a bank account, card, PayPal account or other destination. Any payout, withdrawal or transfer facility offered on the Platform relates exclusively to influencer, affiliate and creator earnings and to Escrow Funds, and has no application to Wallet Funds.

9.9 Acknowledgement at top-up. The disclosure in clauses 9.7 and 9.8 is presented to you, and must be affirmatively accepted by you, at the point at which you confirm each Wallet top-up, including each automatic reload configured under clause 9.3.

10. Consumable Features Are Absolutely Non-Refundable

10.1 Scope. This Article applies to every debit of Wallet Funds or other charge for a Consumable Feature, including without limitation:

Reveals — revealing, unlocking or disclosing an influencer’s, affiliate’s or creator’s account identity, handle, profile, contact route or linked accounts;
Analytics Unlocks — unlocking audience, engagement, authenticity, demographic, historical, benchmark or comparable data for any account;
Chat Unlocks — opening, initiating or unlocking a direct message, conversation, inbox thread or outreach sequence with an influencer, affiliate or creator;
any bulk, batch, export, list, credit pack or API equivalent of the above;
any other feature designated in-product as consumable, instant or non-refundable at the point of confirmation.

10.2 Immediate and irreversible performance. Consumable Features are delivered instantly and in full at the moment you confirm the action. Information, once disclosed to you, cannot be un-disclosed, recalled, returned or restocked. A Chat Unlock, once opened, cannot be closed as if it had never occurred. Ainfluencer’s performance is complete, and the corresponding charge is fully earned, at the moment of delivery.

10.3 Express request for immediate performance and waiver of withdrawal rights. By confirming a Consumable Feature, you expressly request that Ainfluencer begin performance immediately, and you acknowledge and agree that: (a) performance begins immediately upon your confirmation; (b) the digital content and services are supplied to you immediately and in full; and (c) to the fullest extent permitted by applicable law, including where applicable Article 16(m) of Directive 2011/83/EU and the equivalent implementing provisions in the United Kingdom, you expressly consent to that immediate performance and acknowledge that you thereby lose any statutory right of withdrawal, cancellation or cooling-off in respect of that Consumable Feature. This acknowledgement is presented to you, and must be affirmatively accepted by you, at the point of confirmation.

10.4 No refunds — absolute. ALL CHARGES FOR CONSUMABLE FEATURES ARE ABSOLUTELY, FINALLY AND IRREVOCABLY NON-REFUNDABLE. They are non-reversible, non-creditable, non-exchangeable and non-transferable. Without limiting the generality of the foregoing, no refund, Wallet credit, replacement Reveal, replacement Analytics Unlock or replacement Chat Unlock will be issued where:

the influencer, affiliate or creator does not reply to your message, declines your offer, ignores your outreach, or blocks you;
the influencer, affiliate or creator is inactive, dormant, has changed handle, has deactivated, deleted, suspended, privatized or abandoned the account, or is subsequently removed from the Platform;
the revealed contact route is out of date, bounces, or is no longer monitored;
the analytics data is later found by you to be stale, estimated, modelled, incomplete, or different from figures reported by a third-party tool or by the creator themselves;
you already had the revealed information, or could have obtained it elsewhere, or obtain it elsewhere afterwards;
you revealed, unlocked or messaged the same account more than once, whether by mistake, by a different team member, from a different device, or after a filter or search reset;
you revealed, unlocked or messaged an account you did not intend to, selected the wrong account, or acted on a misreading of the interface;
the resulting collaboration does not proceed, is cancelled by either party, under-delivers, or fails to generate sales, reach, engagement, conversions or return on investment;
you or your organisation subsequently cancel a Subscription, close the Account, change agency, change strategy, or cease trading;
your Account is later suspended or terminated for any reason, including by Ainfluencer for breach;
you changed your mind at any point after confirmation.

10.5 Pre-confirmation disclosure. Before each Consumable Feature charge, the Platform displays the price and requires an affirmative confirmation. You are responsible for reviewing that screen. Proceeding past it is conclusive evidence of your authorization and of your acceptance of clauses 10.3 and 10.4.

10.6 Genuine technical duplication. As the sole exception to clause 10.4, if a verifiable technical fault causes you to be debited more than once for the identical action on the identical account within the same session, Ainfluencer will restore the surplus debit as Wallet Funds. Such restoration is made to the Wallet only, is not a cash refund, and must be requested within seven (7) days of the debit with the relevant transaction identifiers.

10.7 Account access and team spending. You are solely responsible for all Consumable Feature charges incurred through your Account, including charges incurred by employees, contractors, agencies, sub-users, seat holders, API keys or any person who obtains access to your credentials, whether or not authorized by you. Ainfluencer is not obliged to investigate internal authorization disputes and will not refund on that basis.

10.8 Expiry of credits. Where Consumable Features are sold as credits, packs or allowances bundled with a Subscription, those credits expire at the end of the Billing Period in which they were issued unless expressly stated otherwise, do not roll over, and are forfeited without refund or credit on expiry, downgrade, cancellation or termination.

10.9 Promotional credits. Wallet Funds issued as a bonus, promotion, goodwill gesture, referral reward or marketing credit have no cash value, are never refundable or withdrawable in any circumstance, may carry expiry dates and usage restrictions, and are consumed before paid Wallet Funds unless the Platform indicates otherwise.

11. Fully Managed Services and Minimum Commitments

11.1 Separate engagement terms. Fully Managed Influencer Marketing, Fully Managed Affiliate Marketing, pilots and any other managed engagement are governed by the applicable order form, statement of work or service agreement, which prevails over this Article in the event of conflict.

11.2 Pilot and setup fees. Pilot fees, onboarding fees and setup fees are earned on commencement and are non-refundable in full, including where the engagement is terminated early by either party.

11.3 Minimum term. Where a minimum commitment period applies, the full committed amount remains payable for the whole of that period notwithstanding early cancellation, reduced usage, paused campaigns or reduced scope. No refund or credit is issued for the unexpired portion of a minimum term.

11.4 Third-party spend. Amounts paid by you and disbursed to influencers, affiliates, creators, shipping carriers, advertising platforms or other third parties are not recoverable from Ainfluencer once disbursed.

12. Chargebacks and Payment Disputes

12.1 Contact us first. You agree to contact Ainfluencer through the Contact Us form at https://ainfluencer.com/contact-us/, or at [email protected] if that form is unavailable, and to allow fifteen (15) business days to resolve any billing concern, before initiating a chargeback, payment dispute, reversal or complaint with your bank, card issuer, PayPal or any payment provider.

12.2 Chargebacks are a material breach. Initiating a chargeback in respect of a charge that is valid under these Terms is a material breach. In such a case Ainfluencer may, in addition to any other remedy: (a) immediately suspend or terminate your Account and all Accounts associated with you; (b) forfeit unspent Wallet Funds to the extent permitted by applicable law and set them off against the disputed amount; (c) withhold or offset pending payouts and Escrow Funds; (d) charge a chargeback administration fee of [USD 25–50]; (e) recover the disputed amount, network fees and reasonable collection costs; and (f) refuse future service to you and to any entity under common control.

12.3 Evidence. You acknowledge that Ainfluencer will submit to the card network, processor or dispute body its records of your activity in support of any disputed charge, including account registration data, IP and device logs, checkout confirmations, timestamped acceptance of these Terms, Wallet ledger entries, and logs of every Reveal, Analytics Unlock and Chat Unlock delivered to your Account. You consent to that disclosure.

12.4 Reinstatement. An Account suspended for chargeback activity may be reinstated only after the disputed amount, network fees and administration fee have been paid in full and at Ainfluencer’s sole discretion.

13. Suspension, Termination and Account Closure

13.1 Termination for breach. Where Ainfluencer terminates or suspends your Account for breach of these Terms, fraud, abuse, scraping, circumvention of Consumable Feature charges, sanctions or legal compliance reasons, no refund of any kind is due, all Subscription entitlements cease immediately, all Consumable Feature credits are forfeited, and unspent Wallet Funds are forfeited to the extent permitted by applicable law.

13.2 Voluntary closure. If you close your Account voluntarily, your Subscription is cancelled under Article 6 with no partial-period refund, all Consumable Features already delivered remain non-refundable under Article 10, and unspent Wallet Funds are treated in accordance with clause 9.7.

13.3 Dormant accounts. Where an Account holds unspent Wallet Funds and has had no login and no transaction for twelve (12) consecutive months, Ainfluencer may notify you at the registered email address and may thereafter apply a dormancy administration fee of up to [USD amount] per month against the balance, to the extent permitted by applicable law. Balances that remain unclaimed will be handled in accordance with applicable unclaimed property and escheat legislation.

13.4 Survival. Articles 8, 9, 10, 12, 13 and 15 survive termination of these Terms and closure of your Account.

14. Changes to This Article

Ainfluencer may amend this Article at any time. Material changes take effect thirty (30) (thirty) days after posting the revised Terms and, where required by law, after notice to you. Changes apply prospectively to Subscriptions renewing, Wallet top-ups made, and Consumable Features confirmed after the effective date. Your continued use of the Platform after the effective date constitutes acceptance.

15. Jurisdiction-Specific Provisions

15.1 European Union and United Kingdom consumers. Where you contract as a consumer, you ordinarily have fourteen (14) days to withdraw from a distance contract. That right does not apply to digital content or services supplied immediately with your prior express consent and your acknowledgement that the right is thereby lost, which is obtained at the point of confirmation under clause 10.3. For Subscriptions, if you withdraw within the fourteen-day period having requested that the service begin immediately, you are liable for the proportionate value of the service supplied up to that point.

15.2 California residents. Ainfluencer complies with the California Automatic Renewal Law. You may cancel an automatically renewing Subscription at any time through the self-service cancellation control in your Account, which is available without contacting support. Renewal terms, pricing and cancellation instructions are presented clearly and conspicuously before purchase and confirmed by email after purchase.

15.3 Canadian consumers. Nothing in these Terms limits any right under applicable provincial consumer protection legislation, including in respect of prepaid balances, automatic renewal disclosure and remote contract cancellation.

15.4 Australian consumers. Ainfluencer’s services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Article excludes those guarantees or the remedies available for failure to meet them.

15.5 App-store purchases. Purchases made through the Apple App Store or Google Play are additionally subject to that store’s terms. Refunds for such purchases are administered solely by the store, and Ainfluencer has no ability to grant or deny them.

15.6 Business users. Where you contract in the course of a business, trade, craft or profession, consumer withdrawal and cooling-off rights do not apply, and this Article applies in full.

16. Contact for Billing Matters

16.1 Designated channel. The designated channel for all billing, cancellation, refund, Wallet and chargeback correspondence is the Ainfluencer Contact Us form at https://ainfluencer.com/contact-us/, which routes directly to Ainfluencer Support. Every submission is logged with a date, time and reference.

16.2 Required information. Your submission must include the email address registered to the Account, the nature of the request, and the transaction identifier, date and amount of any charge concerned. Ainfluencer may decline to act on a submission that does not identify the Account, and may require you to verify that you control the registered email address before acting on any cancellation, refund or Wallet request.

16.3 Alternative channel. If the Contact Us form is unavailable, you may write from the email address registered to the Account to [email protected].

16.4 Channels that are not valid notice. Live chat, WhatsApp, telephone, social media, in-app messages to influencers, and messages to individual employees or contractors are support conveniences only. They do not constitute valid notice for the purposes of Articles 6, 8, 9, 10 or 12, and no cancellation, refund or Wallet request submitted through them takes effect.

16.5 Records. Retain the confirmation or reference issued when you submit the Contact Us form. That confirmation is the controlling record of the date and content of your request in any billing dispute.

16.6 Registered entity. Ainfluencer Inc., Toronto, Ontario, Canada.

16.7 Billing information and privacy. How Ainfluencer collects, uses, shares and retains billing, subscription and Wallet information is described in the Billing, Subscription and Wallet Information section of our Privacy Policy.