Deadlines & Unresponsive Creators
Extend deadlines, handle ghosting, and get refunds when a creator fails to deliver.
In the deal thread, click Extend Deadline and pick a new date. The creator accepts or declines — if accepted, the new deadline replaces the old one. The chat history preserves both dates for the audit trail.
Yes — creators can also request extensions, which you approve or deny. One extension per deal is normal; multiple extensions on the same deal is a yellow flag worth noting in your future review.
Three steps, in order:
- Send a follow-up message in the platform chat (often that’s enough — they may have missed the push notification).
- DM them on Instagram/TikTok as a friendly nudge.
- If they stay silent past deadline, open a dispute or contact support to cancel the deal. Escrowed funds auto-refund to your wallet.
Repeat offenders get flagged and suspended.
The platform takes non-delivery seriously:
- Their Ainfluencer Score drops automatically.
- Escrowed funds refund to the brand.
- The brand can leave a negative review on the creator’s permanent record.
- Repeated non-delivery triggers temporary or permanent account suspension.
- For gifted-product campaigns, Product Insurance compensates the brand for the lost inventory.
Ready to launch your first campaign?
Create your free brand account, or let our team walk you through it on a quick demo.
