Deadlines & Unresponsive Creators
Extend deadlines, handle ghosting, and get refunds when a creator fails to deliver.
In the deal thread, click Extend Deadline and pick a new date. The creator accepts or declines, if accepted, the new deadline replaces the old one. The chat history preserves both dates for the audit trail.
Yes, creators can also request extensions, which you approve or deny. One extension per deal is normal; multiple extensions on the same deal is a yellow flag worth noting in your future review.
Three steps, in order:
- Send a follow-up message in the platform chat (often that’s enough, they may have missed the push notification).
- DM them on Instagram/TikTok as a friendly nudge.
- If they stay silent past deadline, open a dispute or contact support to cancel the deal. Escrowed funds auto-refund to your wallet.
Repeat offenders get flagged and suspended.
The platform takes non-delivery seriously:
- Their Ainfluencer Score drops automatically.
- Escrowed funds refund to the brand.
- The brand can leave a negative review on the creator’s permanent record.
- Repeated non-delivery triggers temporary or permanent account suspension.
- For gifted-product campaigns, Product Insurance compensates the brand for the lost inventory.
It comes back to you on its own. You do not need to chase us for it, although you may want to chase the creator first.
| When | What happens |
|---|---|
| The agreed publish date passes with nothing delivered | Nothing yet. The creator can still deliver |
| 2 days after that | The deal is marked failed |
| 3 days after that | The money is returned to your Ainfluencer wallet automatically |
The platform fee is not returned, and the money goes to your wallet rather than to your card.
Message them once in the chat before you give up. A creator who has gone quiet for a day is often just slow, and a deal that completes is worth more to you than a refund. If you need the money back faster than the timer, contact support with the offer link.
Yes. This is the most common refund on the platform and it is handled without a dispute process: if nobody delivers and nobody approves, the system refunds you.
If you would rather not wait for the timer, support can disapprove the collaboration for you, which refunds you immediately.
- Message the creator in the deal chat, so there is a record.
- If there is no reply, contact support with the offer link and the creator’s handle.
- Ask for the collaboration to be disapproved and refunded.
Worth knowing before you pay next time: a creator’s response rate is visible in how quickly they replied while negotiating. A creator who took a week to answer a message will usually take a week to answer the next one.
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