Fulfillment, Shipping & Insurance
Auto-ship products, track packages, and protect inventory with Product Insurance.
Once you approve a creator for a gifting/seeding campaign:
- Platform pulls the creator’s shipping address from their profile.
- Auto-generates a 100%-discounted (free) order in your Shopify backend, or routes the request to Amazon FBA.
- Your standard pick-pack-ship workflow takes over (same as a paying customer).
- Tracking number flows back into the Ainfluencer chat thread automatically.
You never touch a CSV, a manual address, or a separate shipping label.
Once your Shopify or Amazon system generates a tracking number, it pushes back to the Ainfluencer dashboard and appears in the creator’s deal thread. Both you and the creator see live shipping status. The system uses this to align content deadlines with actual delivery, no more “I’m posting tomorrow but I haven’t received the product yet” surprises.
Insurance is bought per offer at checkout, not set up once on the campaign. There is no campaign-level switch, so if you are looking for one on the campaign screen, that is why you cannot find it.
- Negotiate the deal as normal and click Pay.
- On the checkout page, find the Insurance toggle and turn it on.
- Enter the value of the product you are shipping. The fee is calculated from that figure, not from the deal price.
- Check the total, which now shows offer price, platform fee and insurance as separate lines, then pay.
| What it costs | 10% of the product value you entered |
| What it covers | The product not being returned, and no-show creators |
| When it is worth it | Only when you are shipping something physical. Digital collaborations do not need it |
| If the deal is refunded | The insurance fee is not refunded, the same as the platform fee |
Buy it per shipment, and decide by value. On a $20 sample the $2 fee buys little, since the automatic refund already returns the creator’s fee if they do not deliver. On a $400 product going to a creator you have not worked with before, it is the only thing covering the item itself.
What you can recover depends entirely on whether you insured that offer at checkout.
| You insured it | You did not | |
|---|---|---|
| The creator’s fee | Returned to your wallet automatically when the deal fails | Same, returned automatically |
| The product itself | Claimable. Contact support to open a claim | Not recoverable. The loss is yours |
| The platform fee and the insurance fee | Neither is returned | The platform fee is not returned |
- Do not approve the delivery. Approving releases the money and ends your options.
- Message the creator in the deal chat so there is a dated record.
- Contact support with the offer link, the shipping tracking and the date, and say you are making an insurance claim.
- Claims are reviewed by our finance team rather than paid automatically, so allow time and send everything at once.
The creator side is handled separately. Repeatedly taking products without posting is one of the things an admin can suspend an account for, so it is worth reporting even when your own loss is small.
Shipping is the merchant’s responsibility (the free-order discount covers product cost, not shipping). For domestic shipments this is straightforward, your standard rate. For international shipments, you can either ship paid-by-sender (you cover) or paid-by-recipient (creator covers, must be agreed in chat first).
Customs duties on international gifts typically fall on the recipient. The platform recommends sending small declared values and clear “promotional sample” labeling to minimize duty surprises.
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