Suspensions & Violations
Avoid, understand, and resolve suspensions, and what reactivation looks like.
Do: keep your social accounts public and authentic, deliver every accepted deal on time, include all required tags and FTC disclosures, communicate professionally in chat.
Don’t: use bought/fake followers, ghost brands, miss deadlines without communication, request off-platform contact or payment, use offensive language, take gifted products without posting.
For the full list of reason codes and how to fix each, see Why Was I Suspended? Reason-by-Reason.
Two places, and they show the same thing:
- The email we sent when the suspension was applied.
- In the app: Profile, then the suspended account card, then Appeal Suspension. The first screen of that pop-up is headed Reason(s) for Suspension.
The reasons are shown as plain text, for example Low-Quality Score, or Engagement Rate, Low Followers, Low Publishing Activities, High Spamming Rate, or Violation of Terms. More than one can apply at once.
There is no code to quote. If you have seen a reference to letter and number codes, ignore it: support identifies a suspension by your account and the date, so give them your username and roughly when it happened.
This is the question with the most misleading common answer, so here is the accurate one: a temporary suspension has no end date.
It does not expire after a week, or a month. It lasts until an Ainfluencer admin reviews the account and reactivates it. Waiting is therefore not a strategy, because nothing is scheduled to happen.
The one thing that moves it is an appeal, which puts your account into a human review queue. Submit it from Profile as soon as you have fixed whatever was cited. If an appeal has been pending for more than about three business days, it is reasonable to contact support and ask.
Both block the same things. The difference is what an admin intends to do next.
| Temporary | Permanent | |
|---|---|---|
| Can you appeal? | Yes, once | Yes, once |
| What ends it | An admin reactivating the account, usually after a successful appeal | The same, but the bar is much higher |
| Does it expire on its own? | No | No |
Neither is reversed by time passing. Both are reversed by a person.
Because you only get one appeal per suspension, do not send it the moment you see the notice. Fix the thing that was cited first, then appeal and say what you changed. An appeal spent on please reactivate me is an appeal you cannot send again.
Your appeal goes into a queue for an Ainfluencer admin. While it is there the button on your profile reads Appeal Pending, and tapping it tells you the appeal is under review.
| Outcome | What you see | Are you told? |
|---|---|---|
| Approved | The account becomes Active again and your offers are shown to brands again | Yes, by email, push and in-app |
| Denied | The card reads Your appeal was denied. Your account remains suspended. | No. Nothing is sent at all |
That second row is why people wait for weeks believing their appeal is still being considered. A denied appeal sends no notification of any kind. If it has been a few days, open the app and read the card on your Profile rather than waiting for an email.
Yes, you’ll get an email confirming the account is back to Active. The app also updates the status indicator on your profile so you can see it the next time you log in.
Once per suspension. After an appeal has been reviewed and denied, the app will not accept another one for that suspension: Your appeal request has been reviewed and rejected. No further appeals can be submitted at this time.
If your account is later reactivated and then suspended again, that is a new suspension and you get a new appeal.
If your appeal was denied and you have genuinely new evidence, for example you removed inauthentic followers or your real Insights contradict the reason given, email support with it. That is outside the appeal form and is at an admin’s discretion, but it is not nothing.
More than most people realise, and one of the effects is delayed by two days, which makes it confusing.
| What | While suspended |
|---|---|
| Making offers to campaigns | Blocked immediately |
| Messaging in chat | The message box is hidden for chats on this account |
| Editing your profile | Name, category and picture are all disabled |
| Offers you already sent | Still visible to brands for the first 48 hours. After that a nightly job hides them |
| Offers made while under review | Deleted |
So a brand can accept an offer from you in the first two days of a suspension, and after that your pending offers simply stop being seen. They are not deleted: if the account is reactivated, they are shown again.
The appeal is a four step pop-up and the only part you write is the Reason for appeal box. It is required, and it is your one shot, so it is worth two minutes of thought.
- Name the reason you were given, so it is clear you read it.
- Say what you changed, concretely. I removed the inauthentic followers and my engagement is back to 4.2% is worth far more than please reactivate me.
- Attach or reference evidence you can point to, for example current Insights.
- If you believe the reason is wrong, say why, calmly and with a fact.
The remaining steps are a list of commitments to read and a short Dos and Don’ts video with a Confirm Watched button, then Submit Appeal.
Fix the problem before you appeal, not after. The admin is deciding whether the account is ready now, and an appeal that promises future change is weaker than one that reports a change already made.
No. Every suspension on the platform today is applied by an Ainfluencer admin.
There used to be automatic rules that looked at follower counts, engagement ratios, quality scores and spam rates. They are not running: the rule set is wired only to an old endpoint the app no longer calls, and the periodic re-check is switched off.
This is useful to know when you appeal. You are writing to a person who chose to suspend the account, not asking a system to recalculate a number. Address the judgement, with evidence.
No, and the fix is completely different. Archived means we could no longer find that username on the social platform at all.
| Suspended | Archived | |
|---|---|---|
| Why | An admin decided to suspend the account | The username could not be found, usually because it was changed, made private or deleted |
| Where it appears | The account card reads Disapproved | The account moves to the Archived tab |
| How to fix it | Appeal from Profile | Email support with your current username. Only an admin can restore it |
| Does Sync help? | No | No. Sync on an archived account just returns a message asking you to email support |
The commonest cause is simply renaming your Instagram or TikTok handle. If you are planning to change your username, tell support first, or expect to email them afterwards.
No. A violation warning and a suspension are separate things, and a warning on its own changes nothing about what you can do.
A warning is sent by an admin about a specific offer, most often for sharing contact details or trying to move the conversation or the payment off the platform. You get it by email, push and in-app, and the push opens Explore.
Treat it as the signal it is. The most common route to a Violation of Terms suspension is a creator who received a warning about off-platform contact and carried on. Keep the conversation and the payment on Ainfluencer and the warning stays a warning.
Because it is the one rule the platform cannot be relaxed about, and it is detected automatically in chat.
From Ainfluencer’s side, a deal taken off-platform means the brand’s money is not held in escrow, so if the brand does not pay, there is nothing anyone here can do for you. Most of the creators who contact support saying they were never paid were paid off-platform, or not paid.
The protection runs in your favour: on-platform, the brand’s money is already held before you post, and approval releases it. Off-platform you are relying on a stranger’s goodwill. Sharing an email address in chat is not worth losing that.
Almost certainly not. The message box is hidden when either side of the conversation is suspended, so it can be your account or the brand’s.
- Check your own Profile for a suspended account card. If there is one, that is the cause.
- If your accounts are all active, the brand’s account is likely suspended, and there is nothing to fix on your side.
- If neither is true, contact support with the brand name and a screenshot.
If the deal was already paid, being unable to chat does not stop you delivering. Submit Post URL on the offer card still works, and submitting is what protects the payment.
Two of the most common warnings go to creators who believed they were doing the right thing:
| What the creator did | Why it is a problem |
|---|---|
| Created and delivered content before the brand paid | Working on an unfunded deal is against the platform terms. It is also how creators end up unpaid, which is the reason for the rule |
| Shared an email, phone number or messaging app in an unpaid chat | Contact details are blocked before payment. A nightly review flags chats where someone tried, and an admin can send a formal warning |
Neither is an automatic suspension. Both produce a warning first, by email and in the app, headed as a last warning. Repeating it after that is what leads to a suspension.
If you get a warning you do not understand, reply to the email and ask which deal it was about. It is far easier to resolve a warning than a suspension, and a warning is not held against you once the behaviour stops.
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