Why Was I Suspended? Reason-by-Reason

Your account fell below the minimum Quality Score or engagement rate threshold for the marketplace. Common causes: a recent engagement drop, bot-like comment patterns, or a content niche change that confused the algorithm.

Fix: email genuine Insights screenshots (last 30 days) for manual review. If your true engagement is healthy, reactivation usually clears.

You’re below the platform’s hard 100-follower minimum. The marketplace requires this floor to ensure brands aren’t seeing accounts too small to deliver real value.

Fix: grow to 100+ real followers (no bought followers — that’ll trigger a worse violation), then reapply.

You haven’t posted actively in recent weeks/months. The platform requires consistent publishing because brands want creators with live engaged audiences.

Fix: post regularly for 2-3 weeks, then request reactivation. The system needs to see fresh activity, not just one post.

Multiple brands reported your offers as irrelevant or spammy — typically because you sent identical messages to many campaigns regardless of fit.

Fix: write personalized offers that reference the specific campaign. Quality > quantity. Reactivation requires a written commitment not to spam.

Most serious violation. Triggered by: requesting brand contact off-platform, asking for off-platform payment, scamming attempts, using improper language, racism or insults.

Fix: this is the D5 / EI2 code. Reactivation is offered once and requires the six-point conduct confirmation (see next question).

When you trigger D5, the only path to reactivation is replying to [email protected] confirming all six commitments:

1. Never request payments outside Ainfluencer.
2. Never request communication outside Ainfluencer.
3. Never spam users with random/irrelevant offers.
4. Never advertise other platforms outside Ainfluencer.
5. Never act maliciously, scam, or solicit.
6. Never use offensive language.

Any repeat violation after this confirmation results in permanent suspension.

Multiple brands left you low ratings (typically 2 stars or lower), dropping your average below the community standard.

Fix: this often requires time and consistent good performance on new deals to lift the average back up. Reactivation depends on improving the trajectory.

You accepted a deal, escrow was funded, and you didn’t deliver the agreed content. This is a serious default — brands trust the platform because this rarely happens.

Fix: explain the specific circumstances (genuine emergency vs. simply ghosting) with evidence. One-time genuine emergencies sometimes clear; repeat patterns mean permanent suspension.

Your stated location doesn’t match audience signals (e.g. you claim to be in Australia but your audience is 95% Brazilian).

Fix: update your profile location to match reality. Some creators legitimately have international audiences — explain in your reactivation reply.

Your stated category (e.g. “fitness”) doesn’t match your content (e.g. you actually post about gaming). Brands rely on accurate categories to find the right creators.

Fix: update your category to reflect your actual content. Reactivation is straightforward once corrected.

Your stated gender doesn’t match what the algorithm detects from your content/audience signals.

Fix: update your gender setting in your profile to be accurate.

You haven’t uploaded the required Insights screenshots, or what you did upload is partial. Brands need to see your real reach and demographics before accepting offers.

Fix: upload complete, current Insights from Instagram Pro or TikTok Pro. Once uploaded, reactivation is usually quick.

“Other” is the free-text code used for situations outside the standard D1-D13 buckets. The suspension email includes a specific reason in the body.

Fix: read the email carefully and follow the instructions there. If the explanation is unclear, reply asking for specifics.

This is the newest code (D13). It means the linked Instagram, TikTok, or YouTube account no longer exists or has been removed/renamed by you since onboarding. The system can’t verify the account, so the marketplace listing is invalidated.

Fix: relink an active public account from your profile (see how here), then contact support to clear the flag.

Two paths depending on your status:

• Suspension: use the in-app Appeal Suspension button and/or reply to the compliance email.
• Rejection: fix the cited reason and use Resubmit Verification Request on your profile.

Either way, lead with what you fixed and the specific change you made. “I removed the bot followers” beats “please reactivate me.”

Contact [email protected] with your account email and a screenshot of the suspension email. The team will identify the specific code and the fix path. Don’t create a second account — that’s a separate violation.