Non-Delivery & Disputes

Stacked penalties: Ainfluencer Score drops automatically, the brand gets escrow refunded, the brand can leave a permanent negative review, and repeat failures lead to suspension (D7 code). For gifted-product campaigns, Product Insurance compensates the brand for inventory and you may be flagged for fraud.

Be specific and honest. Useful details:

• What you delivered vs what the brief asked.
• The specific timeline (when you accepted, when you started work, when you ran into the issue).
• Evidence (screenshots of the work, medical/personal emergency proof if applicable).
• What you tried to communicate to the brand.

The arbitration team reads the chat log so the on-platform history is your primary record.

Request an extension before the deadline passes. Most brands grant one extension; some grant two. If the situation is more serious (emergency, illness), cancel the deal in chat with the brand’s consent — escrow returns to them, you avoid a non-delivery penalty.

Account merges are handled case-by-case by support. Email [email protected] with both account emails and we’ll figure out the cleanest path. Don’t delete one account on your own — that can permanently lose earnings/history.

Three ways: in-app Settings → Get Help (creates a support ticket), email [email protected], or WhatsApp +1 647-952-8863 for urgent issues. Email is best for documentation-heavy cases; WhatsApp is best for time-sensitive single issues.