How to Fund and Manage Your Wallet
Three pots behind one number, why the balance cannot be withdrawn, and where it goes when you did not pay anyone.
What this guide covers
What is actually in your balance
One figure on screen, three pots behind it, and they behave completely differently.
Credit is always spent before your cash.
Because credit goes first, a balance that looks like your money may partly be promotional credit that can never come back to you. Payments & Billing shows Credits Received separately, which tells you how much of your history was ours rather than yours.
Adding funds
Minimum $1, no maximum, US dollars only, and no fee: the full amount reaches your balance.
| Method | When your balance moves | Reliability |
|---|---|---|
| Stripe, including Apple Pay and Google Pay | Immediately | Confirmed directly to our servers |
| Credit Card | Immediately | Charged at once. The first card you add becomes your default |
| PayPal | When you land back on our result page | Fragile. Closing the tab early means the money leaves and the balance does not move |
| Crypto | The same, and worse if still confirming | Same risk |
The page suggests $500, $1,000, $2,000 and $5,000. They are suggestions, not tiers. Nothing unlocks by depositing more.
If a PayPal or crypto top-up never arrives, do not pay again. Find the tracking code, the PayPal transaction ID or the crypto hash, and send support the code, the amount and the time. The team matches it and credits by hand.
Why you cannot withdraw it
There is no withdraw button anywhere in the brand interface, and you agreed to that at the moment of deposit.
The Add Funds page requires a tick on the line I agree that wallet deposits are non-refundable if not used on campaigns before the button activates. A brand wallet is a prepaid balance for spending here, not an account.
So deposit per campaign, not ahead of need. Work out the creator fees you have agreed, add your plan’s platform fee, and deposit that. There is no fee for topping up, so there is nothing to gain by depositing early.
What the balance can pay for
More than most brands realise, and one thing it cannot.
Influencer collaborations
The main use. Any creator, any campaign.
Content insurance
An optional line at checkout, 10% of the product value you enter.
Content translation
Charged to the wallet and listed separately under Total spent.
Gifting and seeding
Still a paid collaboration, still wallet funded.
Affiliate payouts
If you run a programme through Ainfluencer.
Not your subscription
Despite wording on the wallet page, plan charges go to your card at Stripe and never touch the balance.
When the balance drops and you did not pay anyone
Four movements reduce it, and only one of them looks like a payment.
| Movement | Where to confirm it |
|---|---|
| You paid an offer, so money moved into escrow | Held in escrow, under Where your money is |
| Content insurance was added at checkout | The transaction row, line Content insurance |
| A content translation was bought | Total spent, then See breakdown |
| Promotional credit was spent before your cash | Credits Received, compared with your top-ups |
On Payments & Billing, the filter chip On Hold in Escrow alone usually accounts for the whole difference.
Finding every movement
Three views, and brands usually only find the first.
Transactions
Deal money. Filter by On Hold in Escrow, Transferred To Influencer Wallet, Paid Out to Influencer or Refunded To Brand Wallet. Click any row for its full cost breakdown.
Top-up history
The link beside your balance. Every deposit with its method, and a total.
Older transactions
Anything before our payment system changed in August 2025. Read only.
If a figure will not reconcile, the usual culprit is the platform fee, charged on top of the agreed price and so not part of the creator’s amount. Read Total paid by you rather than Amount.
Saved cards, and the one that fails
Cards are stored at Stripe. We keep only the masked number.
| What you see | What it means | What to do |
|---|---|---|
| Additional verification required | Your bank wants 3-D Secure, which our card form cannot complete | Use the Stripe option instead |
| Payment could not be processed | Your bank declined it | Another card, or PayPal. International platform charges are a common block |
| Payment gateway unavailable | That method is switched off at our end | Pick another. All four buttons stay visible even when one is off |
| Your wallet does not exist at all | A rare setup fault. An hourly job creates missing wallets | Wait an hour. If it is still missing, contact support |
Your default card is also what Stripe charges for your subscription. Changing it on the Cards page changes both.
Funding a campaign properly
The order that avoids both an empty wallet and a stranded balance.
Ready to fund a campaign?
Add funds with Stripe or a card, which credit immediately.
