Email & Notification Settings
Tune your email, password, and notification preferences so you only get pinged when something needs you.
Your account email is a permanent identifier and only support can change it. Everything else is yours to set.
| Where | Channels you can switch | |
|---|---|---|
| Brands, on the web | Profile menu, then Notifications & Emails | Email, Push and SMS |
| Creators, in the app | Profile, the gear icon, Account Settings, then Notifications & Emails | Email and Push only. There is no SMS switch |
Settings are grouped into categories such as Campaign Updates, Offer Notifications, Payment Notifications and Marketing Updates. Change what you want and click Save Preferences, or nothing is stored.
On the web, the Push switch does not mean phone notifications. Brands have no phone push, so on the website Push controls the notification bell inside the app. If your bell has gone quiet, that switch is the reason.
If you signed up with Google, you don’t have a password, you just click “Continue with Google” to log in each time. If you want to switch to a password (for example, you’ve left your Google org), contact support: we’ll issue a temporary password and you can set your own from Profile → Change Password.
In the app: Profile, then Social Accounts. Every connected Instagram, TikTok and YouTube account is listed with its own status.
| Status | What it means |
|---|---|
| Pending Verification | A reviewer is confirming you own it |
| Verification Rejected | Turned down. Tap the card for the reasons |
| Draft | Connected, but your media kit is unfinished |
| Pending Admin Approval | Media kit done, waiting on quality review |
| Active | Approved. Brands can see you and you can make offers |
| In the Archived tab | The username could not be found any more, usually after a rename |
Tap any account to update its niche, country and audience information. That is what brands filter on when they search, so it is worth keeping accurate.
Only Active accounts appear in brand searches. If you are not getting invitations, check this list before anything else: an account sitting in Draft is invisible, however good it is.
You cannot undo it yourself, and this catches people out badly. Turning the switches back on in settings is not enough: once the Unsubscribe link has been used, emails stay off until a member of our team clears it.
- Email support and say you unsubscribed by mistake.
- Ask them to re-subscribe your account.
- Then open Notifications & Emails and set the switches you actually want.
Essential emails keep arriving either way: verification codes, password resets, security alerts and suspension notices all ignore the unsubscribe. So if you are getting those and nothing else, this is why.
Two reasons, and one of them is not something you can fix:
| Reason | Can you change it? |
|---|---|
| It is an Account Notification | No. That category is always on, by design |
| The notification is not linked to any category | No. Anything not linked to a switchable category is always sent |
| You changed the switches but did not save | Yes. Click Save Preferences |
If something belongs to a category you switched off and still arrives, that is a configuration fault on our side rather than anything you did. Forward the email to support and say which category you expected it to fall under.
Not from the website, if you are a brand. Three categories exist but are not shown on the web settings page: Daily Digest, Gifting Campaigns and Chat Messages. They stay on because you cannot reach the switch.
Ask support to switch them off for your account. It is a known gap rather than a decision, and the team can do it from their side.
Ready to launch your first campaign?
Create your free brand account, or let our team walk you through it on a quick demo.
