What to Do When Something Goes Wrong
Suspended, archived, warned, or waiting on money. Work out which one you have, then exactly what to do about it.
What this guide covers
Work out which problem you have
Five very different things get described as my account is broken, and they have nothing in common except the feeling.
| What you see | What it actually is | Where to go |
|---|---|---|
| The account card says Disapproved | Suspended by an admin | Stop 2 |
| The account is in the Archived tab | Your username could not be found, usually after a rename | Stop 5 |
| An email headed Violation Notice | A warning, not a suspension | Stop 6 |
| Your deal failed and the brand was refunded | A timer ran out without an approval | Stop 7 |
| A payout has said Processing for weeks | Usually a request from before August 2025 | Stop 7 |
If you are suspended
A temporary suspension has no end date. It lasts until an admin reactivates the account, so waiting achieves nothing.
Find the reason
Tap Appeal Suspension on your Profile. The first screen is headed Reason(s) for Suspension. The same reasons are in the email we sent.
They are plain text, not codes
Low-Quality Score, Low Followers, Low Publishing Activities, High Spamming Rate, Violation of Terms. There is no code to quote to support.
Every suspension is a human decision
The automatic rules are not running. You are writing to a person who chose this, not asking a system to recalculate.
Your offers stay visible for 48 hours
After that a nightly job hides them from brands. They reappear if you are reactivated.
Your one appeal
One appeal per suspension. Once it has been reviewed and denied, the app will not accept another for that suspension.
The appeal is a four step pop-up. The only part you write is Reason for appeal, and it is required.
Fix the problem first, then appeal
The admin is deciding whether the account is ready now. An appeal promising future change is weaker than one reporting a change already made.
Name the reason you were given
It shows you read it.
Be concrete
I removed the inauthentic followers and my engagement is back to 4.2% beats please reactivate me.
Then a video and a confirmation
A short Dos and Don’ts video with Confirm Watched, then Submit Appeal.
A denied appeal sends no notification of any kind. No email, no push, nothing. If it has been a few days, open the app and read the card on your Profile rather than waiting for a message that will never arrive.
What you cannot do while suspended
More than people expect, and one effect is delayed by two days.
| While suspended | |
|---|---|
| Making offers | Blocked immediately |
| Messaging in chat | The message box is hidden on this account |
| Editing your profile | Name, category and picture all disabled |
| Offers you already sent | Visible to brands for 48 hours, then hidden |
| Offers made while under review | Deleted |
| Delivering a deal that was already paid | Still works. Submit Post URL is not blocked |
That last row matters. If a brand already paid you before the suspension, submitting your link still protects that payment. Do not let a funded deal fail while you wait for an appeal.
If your account is Archived
Archived is not suspended. It means we could no longer find that username at all.
| Suspended | Archived | |
|---|---|---|
| Why | An admin decided to suspend it | The username was changed, made private or deleted |
| Where it shows | The card reads Disapproved | It moves to the Archived tab |
| How to fix it | Appeal from Profile | Email support with your current username |
| Does Sync help? | No | No. Sync just returns a message asking you to email support |
The commonest cause is simply renaming your handle. If you are planning to change it, tell support first, or expect to email them afterwards. Only an admin can restore an archived account.
If you got a warning
A violation warning and a suspension are different things. A warning on its own changes nothing about what you can do.
It is about one specific offer
Most often for sharing contact details or trying to move the conversation or the payment off the platform.
It is reviewed by a person
A nightly check reads recent unpaid offer chats and flags possible contact sharing for an admin to look at. The flag itself never suspends anyone.
Treat it as the signal it is
The commonest route to a Violation of Terms suspension is a creator who got a warning about off-platform contact and carried on.
If you do not understand it
Reply to the email and ask which deal it was about. A warning is far easier to resolve than a suspension.
Two things creators do believing they are helping also produce warnings: delivering content before the brand has paid, and sharing an email or address in an unpaid chat. Neither is an automatic suspension, but both come with a last-warning notice.
When the problem is money
Three money problems, three different answers.
| Problem | What is happening | What to do |
|---|---|---|
| Your deal failed and the brand was refunded | Nobody approved inside the window | If it has not refunded yet, submitting a link revives it. If it has, message the brand, who can still approve |
| A payout has said Processing for weeks | Requests from before August 2025 can sit indefinitely | Message support with the date and amount. They pay it or reject it, and a rejection returns the money to your wallet |
| A payout says Completed but nothing arrived | It went to the address saved when you requested | Open the payout, check the destination, and for crypto look up the transaction hash on the network’s explorer |
Nothing here is lost money. A rejected payout returns to your wallet, a failed deal can often be revived, and a stuck request needs a person rather than more waiting.
Contacting support so it gets solved first time
The difference between an answer today and a week of back and forth is what you put in the first message.
From the app
Settings, then Get Help, which opens a ticket.
By email
Include the offer link
Or the brand name and the campaign name.
Include dates
What you submitted and when, or the date of the payout request.
Say what you want
The delivery approved, the date extended, the payout chased, the account restored.
Attach evidence
A link to your live post, or a screenshot if it was a story.
One known snag: the Contact Support button on the suspension alert in the Scheduler does nothing. Use Settings, then Get Help, instead.
Working out what to do
Start at the top and stop at the first line that matches you.
Need a person to look at it?
Send the offer link, the dates and what you want, all in one message.
